Can I get a refund?

January 7, 2019

Yes, but there are only two (2) circumstances in which TRAFFIX can offer a refund: 

1) if you move or if your student is transferred to a different school, we will refund the unused portion of your pass. TRAFFIX must be notified within thirty (30) days of a school transfer or relocation for you to be eligible for a refund. Additionally, your new address must be provided, as this is where the refund check will be mailed.

2) In some instances, transaction errors may occur during the busy period of spring pass sales. If you purchased multiple passes for the same student during the 2022-2023 school year, you will be able to receive a refund as long as you provide your duplicate receipts and they are verified. You will be responsible for paying the transaction fees for both the purchase and the refund. Please do not press the purchase button multiple times.

**Please note these are the only circumstances under which TRAFFIX can grant a refund.