Who to Contact
Welcome to TRAFFIX!
We’re here to reduce traffic congestion and make your student’s travel to and from school safe, simple and smart.
Please take a moment to read Rider Guide and FAQ (Frequently Asked Questions) for information about the process and the program. If you do not find your answer there, feel free to contact the TRAFFIX Administrative Coordinator via email or at 925-866-8739 or the First Student Dispatch Office via email or at 925 363-7327.
TRAFFIX Administrative Coordinator
Play Date Policy
To request a play date, send an email to Rosalva.Navarro@firstgroup.com. Please include your child’s name and the route and stop you are asking to use. You should receive an email confirmation within 24 hours. If your request is approved, please print your email and have your child show it to the driver when boarding. If you have questions, First Student Dispatch may be reached at (925) 363-7327.
Students who are not registered TRAFFIX riders cannot ride the bus. TRAFFIX pass holders may ride on a different route or get off at a different stop if they have requested permission in writing from First Student at least two days in advance. Two days’ notice is defined as two school days. For example, you must notify First Student on Monday for a play date on Wednesday (Tuesday for Thursday, Wednesday for Friday, Thursday for Monday, Friday for Tuesday). For questions on this policy, contact the Program Manager.
No play date travel will be allowed without proper advanced permission from First Student. This is a very important student safety issue for us. We must know where all our riders are and be able to document students riding beyond their established routes or stops. We also do not want to overbook the seats on any bus.
Pass Sales for 2019-2020 School Year
TRAFFIX bus passes will be on sale for the 2019-2020 School Year starting in mid-April. Check the home page for exact dates and times. All purchases must be made online.
The following routes are expected to sell out, so get online early: CA-17, CK-13, LC-9, MV-10, MV-18, MV-19, MV-19A, MV-20, MV-25, PV-11, PV-12, PV-13 and SR-21.
Waiting Lists for Sold-Out Routes
If a route sells out, you will be given an opportunity to add your name to the Wait List. Wait Lists from the former school year DO NOT carry over to the new school year. If you are added to the Wait List and a seat opens up, you will automatically be given the opportunity to purchase a bus pass. If you do not purchase the pass within 48 hours of notification, the seat will be offered to the next person on the Wait List.
TRAFFIX Office Hours are from 7:00 AM to 4:00 PM on school days. During bus run times from 7:00 – 9:00 AM and 2:00 – 4:00 PM on school days, it’s best to email email@example.com with non-urgent customer service inquiries. The First Student Dispatch Office is open from 5:30 AM to 5:00 PM on school days and can be reached at (925) 363-7327.
Bus Operations / Lost Items
Call the First Student Dispatch Office at (925) 363-7327 between 5:30 AM and 5:00 PM on school days. You may also call to check on a late bus or other operational issue involving First Student buses.