We’re here to reduce traffic congestion and make your student’s travel to and from school safe, simple and smart.

Please take a moment to read Rider Guide and FAQ (Frequently Asked Questions) for information about the process and the program. If you do not find your answer there, feel free to contact the TRAFFIX Administrative Coordinator.  (Fastest response is to email.)  Or contact:  First Student Dispatch Office via email Patricia.Guido@FirstGroup.com  or at 925 926-0376 ext. 21.

Play Date Policy

Students who are not registered TRAFFIX riders cannot ride the bus.

Waiting Lists for Sold-Out Routes

If a route sells out, you will be given an opportunity to add your name to the Wait List.  Wait Lists from the former school year DO NOT carry over to the new school year.  If you are added to the Wait List and a seat opens up, you will automatically be given the opportunity to purchase a bus pass.  If you do not purchase the pass within 24 hours of notification, the seat will be offered to the next person on the Wait List.

Office Hours

TRAFFIX Office Hours are from 7:00 AM to 4:00 PM on school days. During bus run times from 7:00 – 9:00 AM and 2:00 – 4:00 PM on school days, it’s best to email admin@ridetraffix.com with non-urgent customer service inquiries. The First Student Dispatch Office is open from 5:30 AM to 5:00 PM on school days and can be reached at (925) 926-0375 ext. 21.

Bus Operations / Lost Items

Call the First Student Dispatch Office at (925) 926-0375 ext 21 between 5:30 AM and 5:00 PM on school days. You may also call to check on a late bus or other operational issue involving First Student buses.