Who do I call if there is a problem?

If it involves Lost & Found or any issue relating directly to bus operations or a driver, call the First Student dispatch office at (925) 926-0375 between 5:30 AM and 5:00 PM on school days.  For everything else, call the TRAFFIX Administrative Coordinator on School Days from 8:00 AM to 4:00 PM at 925-973-2649

What if the bus is late?

This sometimes happens due to traffic or mechanical problems. Our bus operator will have a replacement bus on the way in the case of a mechanical problem. To check on a late bus call the First Student Dispatch Office at (925) 926-0375 between 5:30 AM and 5:00 PM.

What if my student misses the bus?

That does sometimes happen, so please be prepared. Every family should have a backup plan where students have a way to contact a parent or neighbor that can get them to school, or that they can notify if they plan to walk.

Where does the bus stop in my neighborhood?

On your route page, you will see a Google map showing the route of the bus and the exact location of every stop. Click on the map to zoom in or switch to Satellite view to see an actual photographic map of your street and the closest stop.